Return & Cancellation Policy
Order Cancellation
- Before production (status: pending): full refund.
- In preparation (status: preparing): 50% refund (materials included).
- Order shipped: cancellation not possible.
Return Conditions
Flowers are perishable; standard returns are not accepted after delivery. In the following cases Within 24 hours we offer free exchange/return if notified:
- Wrong product sent
- Damaged / wilted delivery
- Missing accessory / gift
Bildirim
Complaint and return notification: WhatsApp 0539 282 23 05orsales@etilercicekcisi.com
Refund Period
Approved refunds are processed within 7-14 business days using the same payment method.